Commercial Loading Dock Doors and Equipment

Our business has a loading dock with a roll up bay door. The bay door was bent off the tracks, and we found it couldn't be closed or moved up or down. Our initial call had a response time of about 30 minutes. They showed up, diagnosed the issue, and provided a fix time of 4-6 weeks.

Of course we weren't delighted, but we wanted to move forward. They understood that having a bay door that didn't close was a major issue for us and they immediately began to troubleshoot, finding a solution for us. Early that next morning we had Daniel show up and said he can get us operational (door being able to open, close, and secured) within 3 hours. They finished in 2. Daniel, Phillip, and Conner made the the security of our building at Pacific Office Automation a priority for us again, and it was all done in less than 24 hours. I have nothing but good things to say about this experience.

Response time was A+, problem solving was A+, and we will be using them in the future for any and all of our needs. I guess we can close the door on this one.

Our techs (Dallas, BT, and Levi) did an amazing job installing our loading dock. Highly recommend them & Vortex .

Bryant did amazing and took care of all four dock doors right before the holiday season!

John and Trey came out and did an awesome job replacing and repairing my commercial dock levelers!

Brandon and Ryan were punctual and professional. Great service and fixed are dock plate in a timely manner. Great experience.

Thank you so much good job fixing Smart & Final receiving dock.

Stephen and Tony B were my techs. Very friendly, efficient and quality oriented. Would have these guys back to fix docks and doors anytime.

John and Ernie did a great job fixing dock door today

Anthony and JC did a great job installing truck bumpers for our loading dock. Thanks for the excellent work!!