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Vortex Houston Mobilizes for Special, 24 Hour Project

February 16, 2022 | Company News

Vortex Houston ProjectRegular maintenance keeps your business humming, but can interfere with the day-to-day. How do you keep everything running smoothly without shutting down your operations?

That was the problem confronting NRG Park, one of the largest multipurpose event centers in Houston. Made up of four separate, but equally massive buildings (NRG Center, NRG Arena, NRG Stadium, and NRG Astrodome) capable of accommodating tens of thousands of visitors, NRG Park hosts some of the city’s biggest concerts, exhibitions, trade shows, banquets, and professional sports teams. 

With events booked almost back-to-back, they couldn’t afford to miss a single day or let their doors fail. They had over 2,000 operable wall panels that needed to be inspected and only a 24-hour window when our technicians could enter. 

Fortunately, Vortex has the resources and experience necessary to carry out such large projects on a tight deadline. We mobilized a team of 23 inspectors in 15 trucks. They examined rollers, seals, tracks, track switches, and the overall condition of panels throughout the 350-acre complex in a single day.

These types of inspections are crucial for the well-being of any business, but especially ones that interact with the public. At NRG, a broken door isn’t only an inconvenience. It damages their reputation and might lead to lost business.

Thanks to our team at Vortex Houston, NRG Park was made aware of potential maintenance issues and, with our help, will be able to resolve them before they develop into major problems. They not only saved money in overtime repairs, but helped ensure the smooth running of their business for months and years ahead.

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What Our Customers Are Saying

Excellent
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Felipe C.
John was great. He helped out with all our needs and was very thorough!
Henry N.
I've had a great experience with Vortex. Their customer service rep was able to answer every question I had and scheduled a technician to come out swiftly. Christian came onsite today and blew me away by how knowledgeable he was about fixing the issue I had with an emergency exit door that was no longer opening. He was able to quickly troubleshoot the issue, provided more clarity on how this occurred, and ways to avoid this from reoccurring going forward. His customer service and professionalism stood out to me. I wish more service technicians were like this. He just raised the bar for every technician out there!!
Tony B.
Wes from Vortex did a great job repairing and servicing our company roll up door.
Carlos B.
Antony and Daniel did a good job fixing the rolling door
Jeffrey G.
Guillermo did a great job
Justin H.
Jose was great. He was very informative and helpful
James F.
We were in urgent need of a dock lift repair and called several other companies that were unable to help. Daniel and Zack showed up same day, ordered a forklift and completed a complicated repair same day. Amazing service.
Marc M.
We had a troublesome door, very heavy and loud when closing. Chris added a shock arm and the door now closes quietly and firm. Great customer service! Very friendly and efficient. Highly recommended Chris and their service.
Scott C.
Our techs (Dallas, BT, and Levi) did an amazing job installing our loading dock. Highly recommend them & Vortex .
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