**Update **
Rob the Owner / Manager
Went over and beyond to make things right with us. It's good to know that some companies still care about their clients and want to retain that business.
Because of Rob, I will continue to do business with Vortex Doors going forward. We already have a new project on the horizon as discussed with them.
I am a hard customer to recover once I am unhappy, and you were able to retain my business.
Thanks Rob for all that you do.
*****
Two stars for the techs who did the work and the staff on the phone. Minus three stars for the following.
$600 to replace a door lock? They charge $158 to come out, plus bill you for $80 per half hour. The tech took two hours to do the work and cost us $600 to replace a LOCK! I was completely unaware of these charges when I mentioned we are a new client. I would have gone somewhere else.
We will not use this company ever again! This was the first time and will be my last time!
