Manual and Hydraulic Loading Dock Levelers

Dock levelers bridge the height difference between truck beds and dock floors, allowing goods to be transferred safely and smoothly.

Embedded in the surface of your loading bay, they can be raised or lowered to create a flush pathway for forklifts and pallet jacks. Depending on the volume of shipments passing through your facility and the amount of external power available, business owners typically rely on one of two models.

Manual dock levelers, sometimes referred to as mechanical dock levelers, are activated with a pull chain. When triggered, the spring-loaded platform pops up and is walked down until its edge is resting level with the truck bed.

Hydraulic dock levelers are operated by a push button station. Switching on the hydraulic pump extends the cylinders until the platform rests even with the floor of the cargo trailer.

When well-maintained, mechanical and hydraulic dock levelers allow materials to be loaded and unloaded efficiently, with minimal risk of injury or accident. Vortex service teams work with warehouses and shipping centers ‒ inspecting, cleaning, and repairing dock levelers in order to ensure their reliability and resolve problems that could disrupt the movement of products and supplies. Our technicians are trained to handle all common issues affecting your levelers, including:

Fluid Leaks: Hydraulic levelers with fluid seeping out from their hoses, seals, and connections cannot function reliably. In some cases, leaky systems may be too weak to support shipments moving across the platform, endangering your staff and equipment.
Pump Malfunction: Faulty pumps prevent levelers from being raised or lowered to your desired height, resulting in a tilted or bumpy transition between truck and platform.
Warping or Bending: Heavy use and impact from forklifts can cause steel and aluminum platforms to bend, creating uneven surfaces that increase the likelihood of an accident or mishap.
Worn Springs: Repeated use can weaken the springs beneath manual dock levelers, making it difficult or impossible to raise the platform to its intended height.

Cylinder Problems: A leaky cylinder prevents hydraulic levelers from raising and lowering smoothly, while a misaligned cylinder keeps the platform from sitting flush with the cargo bed.
Electrical Malfunctions: Corrosion and weak connections can impair or disable the leveler’s electronic components. Loose wires can lead to short circuits, destroying control panels or push-button devices and leaving the unit entirely unresponsive.
Uneven Lip Extension: A lip extension protrudes beyond the edge of the dock leveler, providing a longer reach and better purchase on the truck bed. Impact can damage the pins connecting it to the rest of the platform, compromising loading and unloading operations.
Rust: Dock levelers installed in rainy and humid environments can become corroded, weakening their structural integrity and leading to unsafe working conditions.
Impaired Hinges: Wear and tear caused by frequent activation cycles can cause hinges to become loose or damaged, undermining the platform’s stability and function.

Vortex service teams identify and address problems that could jeopardize the safety and reliability of manual and hydraulic dock levelers. Careful inspection and routine maintenance clears away debris and corrects issues that could impact the unit’s performance and lead to slips, trips, falls, and crashes. For more information about dock leveler upkeep and repair, contact your local Vortex service center today.

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Henry T

My facility had a broken door hinge. Edward came out in a timely manner, explained to me why the door hinge broke off and replaced it quickly. From the call to completion of the job was about 3 hours. Quick service

Karla E.

We have been having issues with our front door. Cody came in, was incredibly professional, efficient and kind! Took his time to ensure everything was done properly and left in working order.

Mike C.

Wyatt and AJ were fantastic!They came out to fix our doors last minute after an emergency.Super professional. I will use them in the future whenever I need the help.

Jerry H.

Edward and Andrew did an amazing job. They were very professional and answered all my questions.

Becci E.

Wyatt and AJ came to repair our door. Extremely nice guys very professional and they know what they were doing. They got our building secured in a very little time. Thanks Vortex for sending out a super nearly team to our facility.

Mason J.

Quick and reliable service! Chris has been amazing to work with. 100% would recommend!

Anthony K.

Jose Velasquez was extremely helpful in fixing the front door of our store and explaining what was wrong with it to begin with while also giving details of what parts needed to be ordered/replaced.

Jesus C.

Excellent experience with this company. Gustavo and Gio were very thorough and explained everything very well. Thank you so much

Jennifer C.

Jeff came to our company and what's kind, courteous and professional. He did a fantastic job at doing the repair that was needed. If you have ANY door issues I would definitely recommend Jeff at Vortex Doors. Thank you so much for your amazing service!!!!

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Manual and Hydraulic Loading Dock Levelers

Dock levelers bridge the height difference between truck beds and dock floors, allowing goods to be transferred safely and smoothly.

What Our Customers Are Saying

Perfect service, incredibly fast.